Refund policy

Returns & Refunds Policy

Due to the intimate nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds on any items. This applies to all lingerie, underwear, and intimate apparel once purchased.

We strongly recommend checking product descriptions, sizing information, and images carefully before placing your order.

Faulty or Incorrect Items

If you believe you have received a faulty or incorrect item, please contact us as soon as possible and within 14 days by completing our Contact Form. Include your order number and clear details of the issue so we can review it promptly.

Where a fault is confirmed, we will work with you to provide an appropriate resolution in line with consumer rights.

Thank you for your understanding and for helping us maintain the highest standards of hygiene and quality for all customers.